This Privacy Policy applies to all users of otmelectric.com and outlines how OTM Electric LLC (“we,” “us,” “our”) collects, uses, discloses, and protects your personal information.
We may collect the following categories of data:
Full name, phone number, email address, mailing address.
Payment and billing details (processed via third-party vendors, not stored on our servers).
Information you voluntarily provide through forms or verbal communication.
Device info (browser, IP address, operating system).
Site usage data through cookies and analytics tools.
We use your information to:
Deliver services and customer support.
Send invoices, updates, appointment reminders, and service follow-ups.
Respond to inquiries or support requests.
Improve our website, services, and customer experience.
We process data:
With your consent.
When necessary to fulfill a service or contractual obligation.
To comply with legal obligations (e.g., fraud prevention).
In our legitimate interest (e.g., improving services, securing systems).
OTM Electric LLC may send SMS (text) messages related to billing, appointment scheduling, dispatch notifications, and service follow-ups. You must provide consent before receiving these messages.
When registering as a new customer in person or over the phone, you will be asked if you'd like to receive text messages related to our services. If you agree, you will be signed up for text message from OtM Electric LLC. Messages & data rates may apply. Messages frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.
Consent is not a condition of purchase. All verbal opt-ins are recorded internally for compliance.
By submitting otmelectric.com forms and signing up for texts, you consent to receive text messages from OtM Electric LLC at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Messages & data rates may apply. Messages frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.
We do not sell or rent your information. We may share data only with:
Service providers under strict confidentiality (e.g., payment processors).
Government or legal bodies when required by law.
Business successors in case of merger or acquisition.
Cookies help us deliver a better site experience. You can disable them in your browser. We may use tools like Google Analytics and advertising cookies.
We retain data as long as needed for operational, legal, or service purposes. Inactive user data is anonymized or deleted after a reasonable retention period.
U.S. residents may:
Request access to their data.
Correct or delete inaccurate data.
Opt out of SMS or email communications at any time.
To exercise your rights, email: info@otmelectric.com
We protect data using:
Encrypted transmission (HTTPS)
Role-based access controls
Firewalls and threat monitoring
However, no system is 100% secure. Use our site at your own risk.
We do not knowingly collect data from anyone under 16. If you believe we have, contact us and we’ll delete it.
Our site may contain links to external sites. Their data practices are governed by their own privacy policies.
We reserve the right to update this Privacy Policy at any time, without prior notice. Changes take effect immediately upon posting. Continued use of our site implies acceptance of the current version.
OTM Electric LLC
Email: info@otmelectric.com
